SZ
Stefan Z

1 reviews | Active since May 2016

11 May 2016, 17:56

Theft and ***** from consumer Makro Centurion Butchery

<p>I went to Makro Centurion today to do my usual monthly meat purchases. Seeing that meat prices are extremely unaffordable we belong to a grocery buy in club. I bought 3 full lambs and requested it to be cut up as it was to be decided between the club members. All well at that stage BUT great my surprise when I went to collect the meat. I specified and chose the lambs each at 28 kg. I received the meat back in 3 bags with one label stating on it "bag" and and a sticker on it with no per kg price just a figure which I previously calculated with the butcher. It seemed strange but I paid for the meat and left for home. Another surprise awaited me apon arrival and unpacking the meat. I realizef that all the necks and shanks were missing from the pack. I double checked and even had my wife also checking but these cuts were missing so I could not complete my order to our members of the club. I calculated the difference and saw that it came to R720. I was furious. I tried to explain this to our members and had to endure the embarrassment and and suspicion that came with it. I can not believe that we have come to this. Big organization's *****ing from the actual people they are supposed to support . We are the reason that they are here and are making millions if not billions. This I will not and can not accept.</p>

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Replies (2)
Makro
Makro's reply12 May 2016, 07:56
Official

Thank you for taking the time to communicate to us why our product / service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Kindly provide us with your contact details or your Makro card number.

Regards

Mmule Moropa

Makro
Makro's reply12 May 2016, 07:56
Official

Thank you for taking the time to communicate to us why our product / service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Kindly provide us with your contact details or your Makro card number.

Regards

Mmule Moropa