The worst store ever- Makro

I order a gift for my mother for Christmas, when the stove arrived it was the wrong stove, the grits were *****ed and the paint was falling off. i requested for it to be send back. All the customer service email wanted to know was about the stove. Eventually the stove was picked up on the 29th of November, and I am was waiting for a response as to when I would get a new stove. I started to call the customer line and their response was the stove need to go to the warehouse for checking, just to find out on Wednesday that they made a refund without my knowledge, and the stove I want don't exist. Just wow. I spend my hard earned money at a store who don't even care about their customers. I have been on the phone and still currently am and I am utterly disgusted in the customer service because no one can answer the questions I have, and they put the phone down in my ear whilst I am still speaking. Have you no decency to do this. At this point Makro is the worst store ever, close your doors if you don't have any decency to help customers when you are in the wrong.