The worst service from Makro Online

I am absolutely disgusted and extremely disappointed with Makro Online’s service.

I placed an order on 13 December and was clearly informed that it would be delivered by 20 December. This did not happen. There was no communication, no update, and no courtesy notification to advise of any delay.

I contacted Makro on 21 December and was told that the matter had been “escalated” and that someone would contact me by close of business. This has still not happened. Once again, Makro has failed to follow through on what was promised.

I find it completely unacceptable that a company of Makro’s size treats its customers in this manner. The lack of communication, accountability, and basic customer care is appalling. Customers should not be left chasing updates on orders that were already paid for and promised within a specific timeframe.

I expect urgent feedback, a clear explanation for this delay, and immediate resolution of this matter. This level of service is unacceptable and has caused significant inconvenience.

Narusha Govender

Order number: OD***