The worst service ever

Item: Makro
Rating: 1
Author: Celeste N

Can you believe its been a whole month since Makro responded in my hellopeter review and still nothing has been done, we are still waiting for our requested refund for the undelivered goods. I got a call from Makro Germiston on the 21 December and the guy said that he will be attending to our refund immediately, upon checking today we still have no refund and no calls. I have been on the phone for over 30 minutes waiting for someone to answer the phone.

Please really reconsider before purchasing from Makro, they quick to take your money then you have to fight for it to be delivered and then you need to sit for days to try and reconcile what has and what has not been delivered.

Honestly the worst service I have ever received.

Helpful (0)

Replies (2)

Makro's replyOfficial

11 Jan 2020, 11:31

Good day Celeste,

Thank you for reaching out to us and apologies for the delay in your refund.

Please be advised that we are still working on this matter and are in contact with our finance department to finalise your refund, as soon as confirmation for refund is received, we will contact you.

Kind Regards,
Makro Hello Peter Team

Makro's reply11 Jan 2020, 11:31

Official

Celeste N's updateReviewer Update

12 Jan 2020, 08:34

I have heard that excuse numerous times. My refund was allegedly approved on the 30th December and I was told that they would send me the proof of payment. After trying to call several times I eventually received a call from the finance department and they said that its still in the process of being approved...... It's the 12th January and still nothing. My order was placed on the 27th November. Your finance department is very incompetant if they can't even do a refund within 6 weeks.

Celeste N's update12 Jan 2020, 08:34

Reviewer Update