The worst service ever

I wish to complain about the Dell monitor l bought from Makro on the 27th of May 2021 ,which l did not even use for two weeks and the screen went blank ,l drove 100km to take back the monitor to Makrostore in Polokwane were l purchased the the monitor

I am complaining because Makro told me the monitor has a physical damage and it is out of warranty one of the Makro representative called me on the 14th of June to inform me that they cannot replace or fix the monitor as the monitor has physical damage,l clearly told him the monitor was not physically damaged but it just went blank but lm willing to pay if they can fix it for me as l really need to use the monitor,he said he will get back to me of which he never did.

On the 24th of June my husband went to collect the monitor and your Makro representative even **** on his face that they communicated with me he then however requested to see the response from the technician who assessed the monitor and one of the response from him was that the monitor can not be replaced or fixed as it does not have all accessories but when l left the monitor at your store l was told to go back with the accessories.

I believe that this response is unfair because

1) l did not physically damage this monitor

2) l waited for a whole month only to be told that nothing can be done to my monitor

This is really disappointing..