The worst place to shop for essentials during the pandemic

Item: Makro
Rating: 1
Author: Keneilwe D

Makro is the worst place to place an order online Placed my order on the 24th of April and it's 10 days later and I'm still waiting for my essentials Their website said the order would take 5-7 days but we're still waiting

According to their "track your order"-my order has been packed since 01 May and it's 6 May and there's been zero movement on my order

They emailed me on the 4th of May stating that my order would be delivered the next day I waited the whole day and my order DID NOT arrive

It's the most frustrating thing!!!

Helpful (0)

Replies (1)

Makro's replyOfficial

07 May 2020, 10:12

Good day Keneilwe,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply07 May 2020, 10:12

Official