The Worst online service ever

Item: Makro
Rating: 1
Author: Joshua F

We placed an order on Day 1 of black friday sale from Makro online store.

We have been constantly having to phone and look for any sort of feedback in regards to our order. This order till now has still not been complete and as such has left me in a bit of a problem

Your delivery dates stipulate 7-10 working days. Currently i am on Day 15...

I need some sort of feedback or my money back so i can go buy the product else where as i now need a fridge.

Your call centre is even more useless as its often a case of " we will update you " with no availability on the update...

This has me at my wits end and i will never be supporting your online store again.

Helpful (0)

Replies (2)

Makro's replyOfficial

10 Dec 2018, 15:30

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team.

Regards
Zanele Zwane

Makro's reply10 Dec 2018, 15:30

Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team.

Regards
Zanele Zwane

Joshua F's updateReviewer Update

10 Dec 2018, 15:33

Great so along with the other 6 complaints i have, that have all been escalated. This is going up and nowhere? I want my stuff or my money back...

Joshua F's update10 Dec 2018, 15:33

Reviewer Update

Great so along with the other 6 complaints i have, that have all been escalated. This is going up and nowhere? I want my stuff or my money back...