THE WORST ONLINE SERVICE EVEEERRRR

On Tuesday 28 November 2023 we logged on to buy online. This was the second time we're buying groceries like that. The option for collection has be taken away and only delivery can be done which had be on a default work address.

On Friday we called to find out what was going on, only then did they dispatch the order to the courier. And that it was at 11:42.

We waited and as we do we are spending money to buy other item that we have already bought but makro which makro is keeping it from us.

Today i called their national call center 1st consultant dropped the call when i asked to be transferred to their Boitumelo Moalusi put me on hold for over 39 minutes to speak to their team leader Nthabiseng Mo***eng.

The team leader didn't come instead another guy who claimed to be from their complains came and did not have a clue of what's going on. He failed to tell me why the default option for collection was removed instead he wanted me to end the call so that he can sort it ou which is way of getting rid of on rhe phone.

He couldn't even tell me why the order was only sent to the courier after we enquired. When i requested to speak to his manager the guy just kept quiet then after a few minutes he placed my call in hold until i hang up. I spent almost 2 Hrs on the phone because of makro's systems and rude employees. THE WORST ONLINE SERVICE EVEEERRRRR😏