The worst online experience I have ever experienced!

The worst online experience I have ever experienced! I would've chosen 0 stars if I could. "Someone's in a Makro mood", definitely in a very upset and unhappy makro mood!

I ordered 4 boxes of 1kg Futurelife Protein and 2 JBL wireless earphones on the 29th of November which I was told I would receive on the 3rd of December. On the 3rd I get an email saying there is a delay and that my parcels haven't left yet. I only received my order on the 6th. I received 8 500grams of the wrong future life, the smart food, not the protein. The JBL earphones is delivered in a courier packet with no protection, the earphone boxes are damaged. The earphones are terrible the one earphone only works, the earphones stay on and connected even it's in the earphones box then it randomly calls people on your phone. I called their online department and complained, they escalated the problem but no one helped me. I logged my return and I've called multiple times they were suppose to collect my items yesterday but they never came. It's the 18th already, in 11 days it will be a month that I placed this order. This is my very 1st time ordering with makro online and it has been my worst online experience. I am really not happy!! I am in a Disappointed makro Mood!!