The worst Online experience ever.

Item: Makro
Rating: 1
Author: Lior S

Ordered online from Makro (Online) and requested delivery.

1. Created new account, verified via email and then could not log in with my password or change password. 2. Had to use the call center to rectify issue. Was kept holding for 30 mins and then took another 30 mins to eventually get me logged in (after being transferred to 4 people). 3. Website crashed about 10 times while trying to add items to cart and pay - took 5 mins to eventually process the order. 4. After order processed, 1 item is listed as out of stock 5. Order arrives and 1 item is wrong 6. Took over a week to process my refund on the item listed as out of stock.

In todays times it is shameful that a company such as Makro does not make more effort in making the online shopping experience user friendly and quick.

NEVER AGAIN

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Feb 2019, 11:57

Hi Lior Thank you for your feedback. I’m sorry you’ve encountered this type of service. This is certainly not what we want happening to any of our customers who have placed orders online and to find that it hasn’t gone the way it’s expected. We will have this matter looked into with the relevant parties and provide you with a resolution. Regards, Tebogo Koitsioe

Makro's reply06 Feb 2019, 11:57

Official