The Worst Online Ecommerce store available

Item: Makro
Rating: 1
Author: Sacha C

@MakroSA I placed an order in April, which to date is not delivered. In fact two days post-cancellation, I received a promise that my order would still be delivered within 5 - 7 days. This email was received 12th June.

25 June - no response on refund query, no response on the delivery query, and on hold for longer than 10 minutes to find out that the order was in fact canceled, and the instruction for refund was never issued.

Not acceptable Makro - where is my refund?

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jul 2020, 08:28

Good day Sacha,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jul 2020, 08:28

Official