THE WORST ONLINE AFTER SALES CUSTOMER SERVICE

I am very irritated with Makro right now and regret ever making an online purchase with them. I made a purchase of some items online on 25th May 2020. I was okay with the fact that it would take up to 14 days to collect the item at one of their branches. On 3rd June I receive an sms that my order was ready for collection. When I collected my order, I only received one of the three items that I had purchased and wow I was suprised as Makro didn't bother to give me a courtesy call to inform me that some of the items were not available. On the day, I asked the customer service consultant how I will get my money back for the items that I didn't get and I was informed that the money will be paid back into my account in 14 days. So I waited for the 14 days and still no sign of my money. I tried contacting them telephonically with no luck as you will be on hold for long. Their whatsapp number is just as useless. So then I opted for email where you get the automatic response that a consultant will contact me in 48hrs, this was on 17 June. This of course didn't happen. I sent an e-mail again on 23 June and got a response on 27th June where I was requested to send some supporting docs which I did. Then was in a back and forth with one of the E-Commerce Bookkeeper, Grant Feldman regarding proof of payment etc and this was on 3 July. 7th July i received an e-mail from Grant to inform me that he has asked his team to expedite the refund. So I decided to give them another 10 working days for the refund and today to reflect and 13 days later, nothing has been received. I have sent an e-mail requesting for feedback on 22 July as to when I can expect to receive my refund and I haven't received feedback to date. Now I am livid because wow the customer service Makro has given is beyond the pits. I just want my money and I will be off your back. Makro was more than happy to take money for things they didn't have stock for and I wish they were just as happy to pay me back the money for the items I haven't received. Utter ******* I tell you