The worst delivery and customer service ever!

I have placed an order with Makro online on the 25th November 2019 for home appliances for my new home. I have placed it before their 5 day black Friday deals so that it cannot influence my delivery lead time. They even had stock which seemed even more attractive to place the order with them. When placing the order they stated that the estimated delivery lead time is 2-5 working days. Which suited me 100%.

By the 04th December 2019 the status of my order was "order in progress" which means that nothing has been packed or sent to the courier yet. I called their customer service line which was as useless as talking to a brick wall. The only response that I get is that they have followed-up and are waiting for a response.

The customer service even stated that they have sent me an e-mail stating that the delivery lead time has been changed to 10 working days. So what they do is they try to attract you with the short delivery lead times and as soon as you have placed your order and paid, they change it.

Their customer service even tried to blame the Black Friday for the late delivery even though I know that I placed my order before their deals even started.

Note that to date, 09th December 2019 the status of the order is the same "order in progress", even though they have assured me that it would be delivered today.

This is the poorest and most awful service that I have received so far. Makro needs a more active customer response team, this is unacceptable and to be honest I will not make use of their online delivery system any time soon.