The uncancellable order - worst experience in the history of online

Item: Makro
Rating: 1
Author: Candice C

I've been trying to cancel my order since the 4th June. Everyday I call Makro, everyday I get told my order is cancelled, the next day I call again I'm told my order isn't cancelled. How is this possible? Makro keeps telling me the seller doesn't want to cancel the order. I'm tired of calling everyday. Please cancel my order and refund me, how long is this going to take?

Helpful (0)

Replies (1)

Makro's replyOfficial

03 Jul 2020, 15:09

Good day Candice,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 15:09

Official