JS
Joost S
1 reviews | Active since Apr 2012
26 Feb 2021, 10:05
The travelling Galaxy
In April 2019 I ordered a Samsung J2 online as a result of my phone getting ******. We live outside on a Farm and I know it is not always easy for couriers to get out there. So the desired phone never arrived. Today almost 2 years later we are still looking for it. The Makro Help Team has been very friendly but could not locate the item. Last I was told it is lying at the Cape Gate Branch for pick up but when I was there with my orderNr *** it seemed the status was on delivery. Must take quite a long way and I am sure I got to make a software update once I get hold of it. I actually thought samsung has an app where you can locate the phone.
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Replies (2)
Makro's replyOfficial
26 Feb 2021, 10:14Good day Joost,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply26 Feb 2021, 10:14
Official
Good day Joost,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
JS
Joost S's updateReviewer Update
26 Feb 2021, 10:33Thank you for your fast reaction. If it is helpful to your inquiry I can forward the email conversation with Makro Help Desk.
JS
Joost S's update26 Feb 2021, 10:33
Reviewer Update
Thank you for your fast reaction. If it is helpful to your inquiry I can forward the email conversation with Makro Help Desk.