The service is so bad/ i should be compensated for using the Taxify 3 time

Item: Makro
Rating: 1
Author: Lloyd T

I bought a rotten smelling Vacuum chicken at Makro Riversand, i call to get a solution to what do i do since i used transport to get to Makro but instead stayed on the phone for 10 to 15 minutes without anyone answering the phone. i used uber/taxify to go back to the store only to be told exchange it. The lady at the return good cashier did not even show that she care but instead gave me a voucher to go get something back to the stock. The fact that i travel 3 times its not fair as specail for person that buy @the store all the times. The lotto counter you have to wait about +-10 minutes before you can get assistance.

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Replies (1)

Makro's replyOfficial

19 Aug 2020, 17:19

Good day Lloyd,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply19 Aug 2020, 17:19

Official