1 reviews | Active since Aug 2016
The saga of the refund that never happened.
Since the beginning of March 2019, Makro has played cat and mouse with me about the money they owe me. This is due to sub-standard goods I bought and returned. They do not deny that they owe the money. They just do not pay it. All I get is promises of escalation to who knows where. It seems the incompetence runs deep, very deep. This is my EIGHTH complaint ABOUT THE SAME PROBLEM. I copy and paste there most recent reply below, made almost three weeks ago on this very website;
Makro's reply: 30 Apr 2019, 11:43 Good day
Thank you for bringing this to our attention.
This has already been escalated to Finance and we will have to now escalate to Finance management as this has taken too long.
Please accept our sincerest apologies for the delay and kindly allow us to get to the bottom of this and refund your money.
Apologies once again for the delays and the inconveniences this has caused.
Kind Regards, Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online and finance for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online and finance for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team