RG
Refilwe G

1 reviews | Active since May 2019

19 Dec 2020, 13:15

The price you see is the price you pay

Take heed of the prices that are advertised. When you get to the till you’ll have the shock of your life to learn that the price you saw is not the actual price you pay.

I was disappointed at the service and attendance by a rude supervisor. That was not even versed with the Consumer Protection Act. I requested to speak with the manager, and left the store without the manager having been called. The customer service is extremely poor, or maybe just because I’m a black female person.

This definitely speaks to the colour of my skin, because I’ve come to learn that only whites are treated with urgency. I mentioned that I would escalate this to Hello Peters, when in fact the Supervisor cheered me on.

Talk about service for blacks

0
Replies (1)
Makro
Makro's reply19 Dec 2020, 15:00
Official
Good day Refilwe,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team