the **** poor makro online and their supposed support agents

THIS IS A CONTINUATION OF AN UNFORTUNATE EVENT POSTED A FEW MONTHS AGO. IT IS STILL NOT RESOLVED.

I bought and received a cheap gas stove on 15 May 2023.the item was damaged when i opened it. It was returned on 16 May and i have been struggling to get a refund until today 9 August 2023. I have sent emails and made calls to the call centre (i cannot list all the untrained agents i dealt with here) and all the untrained agents can tell me is that it is being escalated. Does this company not care about serving customers? It is enough dealing with attitude in stores when asking for help but when you dealing with the call centre, you get put on hold for minutes and then they hang up. It takes 3 calls to get an "agent" to tell you it is being escalated!!! This is **** poor even for a massmart company in south africa. On 30 August I got an email stating that they will be collecting the faulty product in the next few days!!! the item was collected on 16 MAY 2023!!! how is this possible? i have been told that the piece of **** was with the supplier and the refund was being prepared for payout - that was the last week of July. it is not an IT problen it is a 1D.10T problem. there is no means of contacting them except the number on the website and then its a constant ummmmm and AHHHH , it has been escalated. IT TAKES 3 CALLS BEFORE YOU GET ONE OF THEM TO ANSWER THE CALL. WHAT THE HELL MUST I DO MORE!!! EVERY TIME A NEW REF NO IS ISSUED. THIS IS DONE SO THAT THEY CAN DRAG OUT THE ISSUE AND LEAVE FRUSTARTED CLIENTS WITH NO HOPE OF EVER RECEIVING A REFUND FOR THE **** THEY SELL.