The online web of lies and non delivery

I recently decided to support the Makro online platform, as a way to save time and long waiting times. I bought an online TV, decoder and smaller items. The decoder and TV was linked to a delivery and the smaller items to another.One of the small items were delivered, the other marked as delivered without delivery. Time went on and no joy talking to the call center, with promises of next week or Monday being the order of the day. Then I decided to start cancelling the order items . I started with a decoder. Cancelled it after some effort, still not impact and no refund being paid, despite promises and escalations, One of the small items were also marked as delivered. (Even here the lies did not stop, with comments like out of stock or on its way etc. only after escalating it today did the regional manager come back with a new story that it was picked up yesterday.) I tried to phone and escalate the orders to the stores. The national call center did not relay the messages. I phoned, called again escalated, just to be told different stories all the time. Eventually I lost my temper today and cancelled by driving to the store. Yes, I lost a gift that I urgently wanted for my wife(TV), but I will rather face disappointment that deal with a company that lies their way around. I have my refund at least. But the time time, disappointment and frustration is not refundable. When dealing with customer, do not lie. Tell them the whole story. Tell them you are out of stock or an error occurred and come back with an alternative plan. I would have been perfectly happy to support you if someone called and said that the item was out of stock and they could have replaced it with a better deal if I could not wait. In stead your call center has no s****s in customer service and in my view no business ethics. The result, after today, I would prefer not to place my foot into a Makro again. I will find an alternative supplier for the gift, but the fact is, you lost a customer. Not only lost, but driven to the point where I resent your brand. lesson Do not lie! You cause more harm.