The online makro app sucks.

I purchased a Fridge online and the payment went out of my bank account, but it still shows that the payment is pending. I emailed Makro, they responded back to me asking for some information which i sent. I did not receive any other feedback from them as yet and i really needed the item. Now i call the Customer care line and they cannot give me any feedback. This is really unacceptable and frustrating.