The most terrible online customer service ever

This is my second review because the last communication I received was that the my case would be passed on to the Makro store in centurion so that they could arrange with the pickup almost 3 weeks ago but no one has reached out to me ever since. Sent emails to makro online customer but no one responds to those emails. I want my money so that I can buy somewhere else. Have been trying to exchange this washing machine for almost 2 months. Had to handwash my clothes in this cold because Makro failed to deliver a crack free washing machine and they have been giving me the run around with the return. The washing machine is even collecting dust in my living room. Makro is terrible. Can you please process my refund and then you’ll come and fetch tour washing machine when you are ready. I need to get one from a place that cares about their customers. Gave them a chance after giving me a run around with exchanging a fridge since March and they are now giving me a run around with the washing machine too. I am highly disappointed with Makro’s customer care.