The most shocking experience with MAKRO and there is a person who gives a damn!

Order MAK*** placed on the 1st of August.

3rd of August Courier on way, 3rd of August courier returned order to sender, problem with address.

4th of August, I phone the call centre to correct the address.

I have been phoning daily to get feedback, I have been told it has been escalated and marked urgent on numerous occassions. I have been told the correct address had not been updated.

On Sunday, the 13 August I receive an email, to say that my refund has been processed. I did NOT request a refund!!!!I phone this afternoon the 15th of August, to ask what is going on. The operator says I have been refunded, to which I respond I have not.

Throughout all of this, I have never received any communication from Makro, only the tracking app, and email to say my refund has been processed,

This has got to be the most shocking service I have EVER experienced!!!!

PS: YOU CANNOT SPEAK TO A MANAGER OR A SUPERVISOR!!!!! - convenient!