The most horrid delivery systems I’ve come across

Their poor excuse for a delivery system is not working and they fail to recognise this. How are your contact agent unable to reach out to you OWN warehouses to find why they have not dispatched an order? And what use is an escalation if you are going to do it twice? What was the use of the very first escalation when I raised my concerns about not getting appropriate feedback on my order. Your contact agents AND 3rd party delivery partners both seem to have zero clue where my order is. This is by far one of the most horrid delivery systems I’ve come across. Take it with a grain of salt, if you will, but it is not working. Makro needs to do better for a corporation as big as they are. The most frustrating part is I gave the company benefit of doubt thinking that the first time this happened it was just an anomaly/fluke. But for it to be happening for the second time is spelling otherwise for me. This is most likely the last time I order from this company. Disappointing. Utterly and overly disappointing in every regard.

The only redeeming factor is their agents that seem to care enough to attempt to help with whatever little ‘tools’ that they do have.