The most HARROWING experience with Makro Online. DO NOT ORDER FROM MAKRO ONLINE!

I ordered three items from Makro online. 2 items came on two completely different days event though I scheduled a specific delivery day through their WhatsApp channel and the message said "delivery updated". It's super inconvenient when you literally have to drive back and forth from work to take delivery of things. Completely hated that experience.

The third item was a bed :) The bed was supposed to arrive on 30 September 2025. On that day I heard ***ol from Makro. So I called and called the next day to hear whats happening and was told my order is delayed because it was not ready for pickup. I was told my new delivery date is 06/07 October. I said politely, that's not gonna work for me because I am moving out of my place and need a bed. So I asked for my money back or a bed. Almost immediately I got a message from the Courier Guy that my order was picked up and was now in transit to me. The "order" arrived today, and when I drove to pick up up (cos again, there was no communication about when to expect the delivery) the Courier Guy said he cannot complete the delivery cos the order is incomplete, as part of the bed is broken at the warehouse??? I was so ****ed I called Makro 5 times and the number wasn't going through. When I finally managed to speak to someone on the line, they couldn't assist me with the return. They kept giving me instructions on how to do it online but their instructions were not aligning with what I was seeing on my side. So I asked them to cancel the order on their side and return my money cos I don't want that thing anymore! There has been absolutely no communication via email or whatsapp about what the process will be to get my money back.

I will never ever buy from Makro again. the entire experience was just ****py. I'm only seeing now that they actually have the worst reviews on Hello Peter. I wish I had looked at the reviews before. It's completely unjust for a massive MNC like this to treat customers this way.