The Most Disgusting, Pathetic service i have ever had.

I have ordered a few on Makro's online site on 21/11/2019. The order has been split in 2 parts, on the 25/11/2019 we received 2 items of the 9 items ordered. I have been invoiced for the second part of the order on the 03/12/2019 and received a sms for delivery but no delivery. This is very frustrating, and the second order has most of my Christmas gifts in the box that is still on its way. I have contacted their customer care twice who just log more investigations with the store who is busy preparing the order. No news and no luck. This is my second time that Makro does the same thing, last year this time the same thing happened to me and when my order finally arrived the bike had no front wheel, but the box was sealed. Pathetic service and could not care less about their customer's needs. This will be my last time shopping online at Makro and still having faith that they have changed since a year ago. Good Luck in losing more customers in future when you keep up with this kind of service. My Christmas tree will have no presents underneath it because of Makro.