MN
Mpho N

1 reviews | Active since May 2014

30 Aug 2017, 13:02

The makro ****

on 03/11/2015 I called makro for a settlement on my account which I paid an hour later. Month end to my suprise I get an invoice with an outstanding balance, when i inquire I was told I was given an incorrect balance

As humans we do make mistake and i let that slide

25/08/2017 I call requesting my settlement balance, not wanting to repeat the same incident as two years ago I ask all relevant questions which led to an amount outstanding after settlement. I was given a balance that i paid and forwarded the proof of payment.

Guess what. I am now told AGAIN that the balance I was given was incorrect and I am liable for it.

How is it that every time I settle my account with makro I get told there was a mistake. These people are making me a fool of me. I work hard every day to feed my family and they want to rob me in daylight blaming a new consultant for giving what they term an incorrect amount

who should be paying for their mistake cause I am not willing to do so

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Replies (1)
Makro
Makro's reply01 Sept 2017, 07:11
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Best regards,