The Makro online return/repair functionality not working

I bought a Braun hand-blender from Makro online and a month later the device overheated, started smoking and stopped functioning.

I saw that Makro online has a repair/return section, which I could select the item I bought and submit it for repair. So I did that and received email confirmation that my request was received and busy processing. 3 weeks later, I received no response. When I logged back into the Makro online, I see that there is no history of my repair/return request.

I've emailed ***, *** and *** last week and this week, but I have received 0 response.

I just submitted a new repair request now, and again received the confirmation email, and again there is no record of the request in the return/request history.

Does this functionality actually work? Are there actually support people working at Makro support and responding to emails?

Sincerely, "A man who's wife is angry at him because she has to hand-chop her son's veggies every day for the last month while Makro ignores the customer's cry for help"