The customer service very poor

I would like to express how much regret I have for purchasing items from makro how they have been threating my matter . Firstly I used their online service due to the fact that there is no makro where I stay but it happened that the items were wrong I then logged a return on the 6th of November until today the staff is not collected when you try contact the store they don’t pick up their phones . You end up by their call centres and the matter is been escalated nothing is happening , I would like to advice everyone out there who wants to use makro online never especially if there is no makro near you they put that return services for fun there they don’t honour that should your item requires to be returned