THE CUSTOMER IS WRONG ACCORDING TO MAKRO

I purchased a wok from Makro Springfield on the 31/10/2025.I saw blemishes on the cooking surface.I decided to return the item on the 03/11/2025.The lady at returns (I have her name ) then treated us like ********s:I explained that the item was not used.We were subjected to an interrogation on why there were finger marks on the item.My response was that the item was in the original condition that I purchased it .She proceeded to insult my integrity by insinuating that the item was used .I asked her to look at the cooking direct heat contact surface which is a clear indication whether a cooking utensil has been used .She calls in another individual from the floor who insinuates that the item was used.Again ,I pointed to the back heat contact surface which which clearly indicate usage .This was very difficult for the staff to comprehend.I spent over an hour in the returns department.I refused to be ******.Eventually after all the fuss my bank card became an issue since I used a digital card.I will now avoid purchasing from Makro Springfield because of the ill informed returns staff.You have lost a customer and I will be sure to circulate this ********** experience to all in my network.