1 reviews | Active since Oct 2019
the Cost of Poor Customer Service
Poor Customer Service I had the worst experience we waited over 2 hours to get hold of the Customer Service Agent over the fone , we were informed that RCS manages this information however the Staff at the Store did not have a contact number for any manager at RCS, we were instructed to wait because the call centre were the only people who could approve a card which was **********ly used.
Why are all the Senior Makro managers off on a Sunday especially when we are in the festive season there are loads of transections which needs to be approved. how can they not have a direct contact number with RCS. RCS there is no accountability with these customer service agents as they transfer calls just to avoid dealing with client problems.
This review is based on Makro because when you look at the front of the card it displays Makro and not RCS.
Both organizations you need to improve on your service delivery your call surveys do not work it keeps the client longer on the telephone who pays for cost incurred while holding on for 2 hours Makro or RCS,
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the unexpected delay being on the line with our RCS department has caused. We will contact RCS and request assistance in possibly assigning more agents over the weekend to prevent such delays in store. As soon as they provide feedback, we will contact you.
Please be advised that feedback will be relayed within 48 hours.
Thank you again for bringing this to our attention, you've given us the opportunity to improve your in store experience.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the unexpected delay being on the line with our RCS department has caused. We will contact RCS and request assistance in possibly assigning more agents over the weekend to prevent such delays in store. As soon as they provide feedback, we will contact you.
Please be advised that feedback will be relayed within 48 hours.
Thank you again for bringing this to our attention, you've given us the opportunity to improve your in store experience.
Kind Regards,
Makro Hello Peter Team