The Cape Gate Makro store has the worst customer service

Good day

I ordered an iPhone 13 midnight from Makro online and the order number is . The iPhone was delivered but the invoice and the IMEI NUMBER does not match the number on the box .

I was not aware of this issue until I went to the cape gate Makro and they told me that they could not add the insurance . The women that works at the cellphone department , said she cannot help me and I asked to speak to the manager.

I told manager that I won’t be leaving with that phone and I will not be going to Montague gardens , because I already wasted my time and money to travel there for Makro *********** staff for not checking the phone whether it matches with invoice. It is the brand’s reasonability to make sure that you deliver the product to the consumer when dealing with online transactions and not my duty as the consumer. I left the iPhone 13 at the Cape gate Makro. I am a dissatisfied consumer. I want this issue to be resolved for the IPhone 13 to Match the IMEI NUMBER and for the insurance to be added .

The Cape Gate Makro store does not know the meaning of good customer service even the managers. I asked them the reason for them not to help me ,is it because im black.