The Bottom of the Pit

PATHETIC SERVICE from Makro Online! I was casually told on the day of delivery and after me checking in that the item is not in stock... I was supposed to relocate with my entire family and have now incurred additional costs just because my order has not arrived. I still have no feedback on the actual status of the order. I don't need a refund, I want an alternative solution, I need luggages now! Please someone may attend to this matter. My reference number: ***