1 reviews | Active since Feb 2013
The best option is to ignore the client
<p>Went to Makro in Wonderboom on 23rd May to upgrade by Cell phone contract. Did not like the offers they had at that stage. Was advised to come after month end as they might have new offers in June. Went to store on 02 June and 4 staff members tried to assist me. New offers still not available but nobody could find out when they will receive new offers. Spoke to a manager and he promised to investigate and get back to me within 10 - 15 minutes. 6 Days later and stll no feedback from him. Logged a complain on company website and 5 days later still no reply from Head Office either. </p> <p>So if you do not like what the customer says or you do not have the answers is your selected action now to totally ignore the client? </p>
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Good day,
Thank you for your enquiry I understand that the store has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Good day,
Thank you for your enquiry I understand that the store has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Yes the store has contacted me
If you carefully read my first response it consisted of 2 complains. The one was the issue at the store and the second was the fact that the Head Office dis not get back to me after i left a message on your website.
To date you have NOT reacted to that one....again ignoring the ckient!!!
Yes the store has contacted me
If you carefully read my first response it consisted of 2 complains. The one was the issue at the store and the second was the fact that the Head Office dis not get back to me after i left a message on your website.
To date you have NOT reacted to that one....again ignoring the ckient!!!