The Bad service continues after our in store nightmare...

After the bad experience received at store level we placed our order on the Makro website, after many follow up calls and very vague answers from the customer service department who actually even phoned me at one point asking me when I would be delivering to the customer???? We finally received our stuff on Tuesday the 6th of November which was late (we were just so happy to finally get our stuff), after close inspection just after the driver left I noticed both chairs were damaged (the chairs had been chaffed in transit). I reported the incident immediately to your customer care department, 3 days later am still awaiting any form of contact from a Makro employee even after I have sent 2 emails to ********** asking to be kept in the loop of when the exchange would take place....still nothing. Is this a joke? I phoned the customer care line at around 2018/11/14 at11:00 to ask for an update and was assured I would be contacted in 10 minutes, it is now close of business and still no one has got in touch...Please find a senior manager at Makro who actually gives a hoot and tell him to phone me not some department manager..... I feel this need to be addressed properly!