RM
Rofhiwa M
1 reviews | Active since Oct 2010
25 Mar 2020, 17:22
The age on the slide is completely wrong
Good day,
I bought a Kids grow slide today for my 3 year old daughter, but to my surprise the slide looks like it has been designed for 6 months old baby, my daughter walks on it, that slide it doesn't slide, they said its for kids between 3 to 10 years but not true. I feel like I have wasted my R1300 as it doesnt do what its meant to do.
I will have to return it and buy something better like Trampoline or a bigger slide, with the Lockdown I want something to entertain my kid as she gets bored
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
26 Mar 2020, 12:12Good day Rofhiwa
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you didnt get what you have expected when you made the purchase of the slide.
We still want to keep you as our Makro customer and as per our recent telephonic discussion I will be in contact with the relevant parties at the store to ensure we put the corrective measures in terms of adverti*****ts and also to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you didnt get what you have expected when you made the purchase of the slide.
We still want to keep you as our Makro customer and as per our recent telephonic discussion I will be in contact with the relevant parties at the store to ensure we put the corrective measures in terms of adverti*****ts and also to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply26 Mar 2020, 12:12
Official
Good day Rofhiwa
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you didnt get what you have expected when you made the purchase of the slide.
We still want to keep you as our Makro customer and as per our recent telephonic discussion I will be in contact with the relevant parties at the store to ensure we put the corrective measures in terms of adverti*****ts and also to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you didnt get what you have expected when you made the purchase of the slide.
We still want to keep you as our Makro customer and as per our recent telephonic discussion I will be in contact with the relevant parties at the store to ensure we put the corrective measures in terms of adverti*****ts and also to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
RM
Rofhiwa M's updateReviewer Update
26 Mar 2020, 14:44Thank you for your response, I have returned it with no hustle.
They provided me with awesome service, Just make sure that they review the slide as I believe that the age written is very wrong.
They provided me with awesome service, Just make sure that they review the slide as I believe that the age written is very wrong.
RM
Rofhiwa M's update26 Mar 2020, 14:44
Reviewer Update
Thank you for your response, I have returned it with no hustle.
They provided me with awesome service, Just make sure that they review the slide as I believe that the age written is very wrong.
They provided me with awesome service, Just make sure that they review the slide as I believe that the age written is very wrong.