AA
Athiyavahed A
1 reviews | Active since Mar 2019
26 Mar 2019, 13:10
Thanks Hello Peter
Hi I wrote regarding Makro and my Hisense fridge well after calls to them from the 13 March 2019 a technician came in on 25 March 2019. On the 23 March a technician called and said they should be coming in the next 30-45 minutes yet no one showed up. They did however show up on 25 March 2019. What happens to all the food I had to throw in the interim. Medication (insulin) that can't be used.who is going to compensate me. Had a technician come in the 1st time I called there would have been no issues. Even if I waited 2-3 days. But a technician was only despatched when I sent the email on Hello Peter. Thank you Hello Peter.
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Replies (3)
Makro's replyOfficial
26 Mar 2019, 13:48Good day Athiyavahed
Thank you for writing to us.
We are glad to hear that your unit was repaired and it is now working properly, however, regrettably the company (Makro) cannot be responsible nor held liable for any consequential loss or damage of any kind caused by or due to the failure or malfunction of the appliance purchased from us.
Thank you for your understanding.
We apologize for the inconvenience this has caused.
Kind Regards
Hellopeter Team
Thank you for writing to us.
We are glad to hear that your unit was repaired and it is now working properly, however, regrettably the company (Makro) cannot be responsible nor held liable for any consequential loss or damage of any kind caused by or due to the failure or malfunction of the appliance purchased from us.
Thank you for your understanding.
We apologize for the inconvenience this has caused.
Kind Regards
Hellopeter Team
Best regards,
Makro's reply26 Mar 2019, 13:48
Official
Good day Athiyavahed
Thank you for writing to us.
We are glad to hear that your unit was repaired and it is now working properly, however, regrettably the company (Makro) cannot be responsible nor held liable for any consequential loss or damage of any kind caused by or due to the failure or malfunction of the appliance purchased from us.
Thank you for your understanding.
We apologize for the inconvenience this has caused.
Kind Regards
Hellopeter Team
Thank you for writing to us.
We are glad to hear that your unit was repaired and it is now working properly, however, regrettably the company (Makro) cannot be responsible nor held liable for any consequential loss or damage of any kind caused by or due to the failure or malfunction of the appliance purchased from us.
Thank you for your understanding.
We apologize for the inconvenience this has caused.
Kind Regards
Hellopeter Team
Best regards,
AA
Athiyavahed A's updateReviewer Update
26 Mar 2019, 14:00Yes I do understand Makro cannot be held accountable. But had a technician been despatched around the 15 of March 2019 as you guys say we must give the technician at least 24-72 hours then I wouldn't have to call so many times or even lay a complaint on Hello Peter. It's the easiest way for U to get away. Thank u Hello peter. It is because of U my fridge is working.
AA
Athiyavahed A's update26 Mar 2019, 14:00
Reviewer Update
Yes I do understand Makro cannot be held accountable. But had a technician been despatched around the 15 of March 2019 as you guys say we must give the technician at least 24-72 hours then I wouldn't have to call so many times or even lay a complaint on Hello Peter. It's the easiest way for U to get away. Thank u Hello peter. It is because of U my fridge is working.
AA
Athiyavahed A's updateReviewer Update
26 Mar 2019, 14:01Also since all these days Makro only called me after I posted to Hello Peter. So how many more days would I have waited had I not posted.
AA
Athiyavahed A's update26 Mar 2019, 14:01
Reviewer Update
Also since all these days Makro only called me after I posted to Hello Peter. So how many more days would I have waited had I not posted.