Thank you to Mr Weihmann Multi Media Manager Makro Bloemfontein

2021/07/08 Good evening, my previous review dated 2021/07/02 with heading "Horrible service of MAKRO" refers. BUT chancing it to excellent review because of personnel who cares.

On Friday evening 2021/07/02 Sonia at Makro repairs/returns Bloemfontein Department called and asked that i must come in to the store the next morning to discuss my complaints. On my arrival on Saturday 2021/07/03 Mr. Johan Weihmann - Multi Media manager attended to my complaint.

Fast forward to 2021/07/06- Mr Weihmann detected /retrieved my laptop and instructed it to be send back from Johannesburg to Bloemfontein Makro. On 2021/07/07 i fetched my laptop at Makro Bloemfontein. Mr Weihmann gave instruction to IT company - A Solutions Bloemfontein to attend to the IT problems of the laptop, because there were no work done on the laptop from 2021/06/25.

On 2021/07/08 the laptop was given to A Solutions company to attend to problems and to run tests on the laptop's functionality. On 2021/07/08 the laptop was given back to me with full functionallity.

Should the laptop have any problems again while under warranty, i was advised to make a video of the problem and send it through for quicker service / solution /repairing. Both Mr Weihmann and A Solutions ensured me to contact them should something be wrong.

Mr Weihmann and A Solutions also picked up that my purchase date and 1st year warranty was not correct and corrected it from both sides to Acer Head Office. Mr Weihmann also gave me my 2nd year warranty information, not to struggle in future.

I would like to thank Mr Weihmann with the help of A Solutions for their excellent service and speedily attendance of my complaint and repair. A customer needs a very good agent/sale person / trained personnel to work with, espesially with IT problems/repairs.

Please, I would like to give advice to Makro from a client perspective. To have a walk in service or where the IT equipment are sold (trained personnel), to assist IT customers who experience problems/repairs. IT problems/repairs must not be handled in the General Repair/Return Department, because of its complexity. This would cut out unnecessary expenses or loss of clients for Makro. It would cut out any delays or uncer*****ies/ wrong information for a client.

I was so dissatisfied with Makro's service after 6 weeks of not attending to my repair and wrong information, that i rated it horribly , but after Mr Weihmann from the IT Department attend to my complaint, understood it and worked with it, i am glad to say i am satisfied and would return for more positive shopping experiences in your company. Makro really gives the customer value for their money, but correctly handled service is also equally important, because that is what make a customer come back to the same company.

Thank you so much to Mr. Weihmann of Makro company, going out of his way for helping us.

Mrs M. Britz