Thank you for some added stress at the end of a crazy year...

Where to even begin with this? I bought a guitar for my son online, for his birthday on the 21 Nov. So I did it well in advance (points for me yay) just so I would have it ready and not need to worry about it days before his birthday. I went onto the website and payed from the website, just to check my order and see that payment FAILED even though they took the money. I was then told that I had payed it into the wrong account, which is pretty funny since their own website took me to that payment window. All I had to do now was send a proof of payment email and everything would be fine, right? Wrong! The first email doesn’t even get delivered, I had to call back countless times, received different email addresses from different people, I even put in a ‘help me’ query on their website to which I only got a sorry for the inconvenience email. After basically calling nonstop and being a nervous wreck, my mother said she would step in. This time she sort of got somewhere but also not. My mom eventually found a wonderful lady named Ashley (not sure about spelling) who went above and beyond to help us out. A little ray of sunshine I would say. Thank you Ashley.

At this point my husband had to get involved as they told him that the payment has been sorted out BUT they had low stock (the website says nothing about low stock) and it would take a while for the guitar to arrive. My husband, being a slightly less user friendly version of myself, then basically threw his toys out of the pram and voila, the guitar was delivered that same day. So it seems that being nice and understanding does absolutely nothing for this online store. I for one will NEVER buy from this online store again