nK
nolitha K

1 reviews | Active since Mar 2014

15 Jul 2019, 14:04

Thabang could care less about your business and customer service experience.

I have had nothing but a terrible customer service experience with Marko PE. If I'm not being sent from pillar to post, the phone gets dropped after waiting for 10minitues for somebody to answer the phone after switchboard transfers you to someone to help you. You send email request for quotation and nobody ever responds. This time around I thought let me get someone's email address, I send the email on Wednesday afternoon and phone him the next day,Thursday, to confirm receipt of email and ask for a turn around time. He tells me the latest will be Friday. Today is Monday afternoon and still no response from Thabang.

0
Replies (1)
Makro
Makro's reply15 Jul 2019, 14:52
Official
Good day Nolitha,

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the customer service you have received, our customers should not go through this hassle to get a quotation and we humbly apologize for this.

Please be advised that we will escalate this to our store for urgent assistance and as soon as we receive feedback, we will contact you.

Kind Regards,
Makro Hellopeter Team