1 reviews | Active since Jun 2016
Terrible, unbelievable......service
<p>I had placed and order and immediately paid for the delivery to be made to my customer on the 18/08/2016. At 15:52 today I receive a call from the head office delighted to notify me that my order is on the way. On the website it was updated on the 24/08 that my delivery is ready. In the morning I got a call at 08:15 from the courier guy that they cannot find the address!!! What kind of business is this? Don't you use GP's to locate the addresses? I regret giving you business and unfortunately its a ripple effect and might lose the trust of my customers. I wonder if you declare the 5 days delivery on your adverts if you really believe in it yourself, it is a lie. ind you my customer is in Woodmead and I placed the order at the same branch. Please guys close shop you have lost!!</p>
Thank you for informing us why our service did not meet with your expectations.
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online delivery. I believe your order was delivered a day after you posted the below complaint.
We have notified all the relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Thank you for informing us why our service did not meet with your expectations.
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online delivery. I believe your order was delivered a day after you posted the below complaint.
We have notified all the relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
