1 reviews | Active since Aug 2009
TERRIBLE TERRIBLE TERRIBLE!
What a ********** experience I had at Makro Cape Gate today. I arrived shortly after 13:00, went directly to the Online Ordering department. Gave them the sms that said my order was ready, together with my ID. Photocopier didn't want to work, so I left my ID there while I went inside to buy a TV. TV license in the hand. No one to assist me. When I finally got someone to assist me - it took nearly an hour to complete the sale. I got a few other things from the selves - the only person who cheerfully assisted me, was the guy working at the burglar doors & safes. Everywhere staff are standing and chatting as if there is no client in the shop. When I was finally done, I went back to the online orders - this was now more than an hour later. Online Orders told me - it's a Liquor Order, and I should go around the building, which I happily did. When I got the Liquor Collections, I realised I left my phone at Online Collections - I quickly rushed back and got the phone. Once back at Liquor Collections, I was told that my order wasn't ready yet (this is now almost an hour and half after arriving and informing everyone that I'm picking up my order). After the third time, the guy
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service.
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the store Executive Manager and address the issue in store with them.
Regards
Mmule Moropa
Best regards,
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service.
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the store Executive Manager and address the issue in store with them.
Regards
Mmule Moropa
Best regards,