terrible terrible service

Placed an order at 1.45 for delivery Friday. Received no feedback from telesales on thursday to pay by 15.30. Called and spoke to Julie who said she would call me back in half hour. An hour and 15 min later still no call back. Drove to makro where I was told my order was only received by telesales after 2pm from the data capturer on Thurs therefore they can't deliver on Friday. Brandon from telesales insisted he would make a plan to deliver by 1pm Friday. Friday at 1.30 the stock hadn't left the store yet and would only be by me in an hour and a half. Came to collect my stock myself. 5 or 6 items were wrong and had to get a credit note to buy the correct stock. I've been standing by one of the 2 tills open for over 10 minutes. What a poor system. And hasn't changed in 2 years.