Terrible, terrible after sales service from Makro

Good day, I purchased a Samsung top loader washing machine from Makro Springfield on 4th August 2020. The first time I used it I noticed a terrible noise. I quickly turned it off and first contacted Makro on the 11th August 2020 and was given reference number 939559. I was told someone from Samsung would contact me within 48hrs. The week went by and I was not contacted by anybody, not Samsung, not Makro. I then contacted Makro again on Monday the 17th August. I was told by the national contact center that I might have better luck if I contacted the branch where the purchase was made. When I did this I was told that they would have to log a call with Samsung, for a technician to come out. At this point I felt like I was losing my mind. I posted a review on hello peter and received a prompt response from Makro telling me how important their customers are to them. I was given yet another reference number, *** for.... Wait for it.... a technician from Samsung to come out. Today is Thursday the 20th August and I have not received a call from Samsung or even Makro to follow up. Right now I would just like Makro to refund me and I can purchase a machine elsewhere.