Terrible services from Makro online managers

I am so frustrated with these guys . To say I’m disappointed is an understatement. I bought a fridge Online and it came with very deep scratches, I logged a rerun the same day till this day which was the 26 of September. The fridge was scheduled to be collected on the 30th Wich was not done. I have been calling , sending emails , speaking to managers who have been lying to me telling me that they will get back to and never did !!! There is no communication from anyone nothing !!!!all I asked was that I ask the fridge to be replaced , I don’t not want a refund I want the very same fridge with scratches or faults . My frustration is that there is no communication at all NOTHING! Not even a date nothing !!! The managers are worse!!!! They will make promises and promises only to get rid of you !!! Makro I need this fridge to be collected and bring me a fridge with no faults. The very same fridge I had ordered please