Terrible service. Wrong item sent then fetched but no replacement sent.

Terrible service from Makro online South Africa Wrong item sent and 2 weeks later right item still not sent.

Ordered a digital frame on 29 January. A keyboard arrived on the 1 February. First phone call I phoned in and was told it would be collected and the correct item sent. A reference was given

Second phone call I was told I should have filled in forms on line and then correct item would be sent and wrong item collected.

On the 2 Feb I was pleasantly surprised when a courier arrived but they only wanted to pick up wrong item. Very disappointed. No one had informed me of this. I asked if I could go in and check email as no one informed me of this but my son was outside and as I took awhile my son and courier decided just leave it and would be collected when issue was resolved.

3rd phone call I was told it would be picked up again

4th phone call I was phoned and asked what was in item that had been collected. Informed them no item had been collected. Item was collected

In the following week I phoned almost every day. Was told I would get a message in the next 24 to 47 hours, was told it was esculated, was told I would be phoned back. And finally today was told again I would get a message in the next 24 to 48 hours. A complaint was sent on my behalf.

Item is cheaper on takealot. I ordered from makro as it said it would arrive sooner and it was for a birthday gift.

On asking for money back was told that would take 10 to 12 days. If gift will arrive sooner I would prefer that. But no one has informed me when that will be.

Very disappointing. I will NEVER order online from makro again