Terrible service! Tv lost for 3 months after collection

I logged a repair for my skyworth TV through makro.Arrangement were made and someone was sent to collect my Tv. It has now been 3 months and I'm still without a television.when i followup no body at makro or skyworth knows where my Tv is or who is responsible.This level of poor communication and losing a customer valuable items is completely unacceptable. I expect an immediate investigation an update on my Tv exact location and a swift resolution or replacement.