Terrible service - Refund my money please

I bought a fridge on the 1st February 2025. Delivery was a nightmare, the driver came alone after calling to advise me he is picking up my fridge from the warehouse and I will receive a notification to confirm delivery.

The fridge had been icing, I have had to defrost this fridge on multiple occasions as I am unable to open the top drawer due to the the ice frosting.

I logged a return in April to get the fridge take back as it clearly has manufacturing issues and today I get a rejection email from Makro stating that the reason is due to " No customer response". No has called me, no one has emailed me or even attempted to get hold of me in anyway.

I called customer service line today and the last I spoke to was helpful and she called the riversands branch and she was apparently advised that a technician is supposed to come and check the fridge before they can collect.

On the app it asks you when you want to get the fridge collected not when you want a technician to come and check your appliance, this is by far the worst service I have ever received. It's been two months and I am already struggling with a brand new fridge.

I want my money and Makro must come get their fridge, because this is absolutely ridiculous, even the customer service consultant did not understand how no one called me since the beginning of this month when I send a request for the fridge to be collected, I regret buying from Makro and it was be the last time I buy again.