Terrible service received

I have purchased a Fridge from makro port elizabeth on wednesday the 21st of november 2018 I was promised delivery on 22nd of november. After numerous calls and driving there myself i was jus send from pillar to post Its now the 26th of november and still nothing I phoned twice today and both times they said they will phone me back but nothing has happened. I will never buy at makro again Is very poor service for such a big company