Terrible service - online order

Item: Makro
Rating: 1
Author: Candice R

I have placed an order online for a TV with makro on the 24 may 2020,it is now 3 weeks later and my order status is still on “confirmed” and hasnt changed in 3 weeks.. when I call the customer care center, Im on hold for 30+ min and never get through. I have sent various emails and was told that the store would contact me which they obviously havent done. I am really frustrated as no one is doing anything about my order. This is the worst service i have received especially from a big enterprise.

Helpful (0)

Replies (1)

Makro's replyOfficial

03 Jul 2020, 10:57

Good day Candice,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 10:57

Official